Privacy Policy

What information do we collect?

We collect information when you fill out a form, or subscribe to our mailing list. You may be asked to provide your name, email address, mailing address or phone number.  You may, of course, visit our site anonymously.

What is the information used for?
Information you give us may be used to:

  • Personalize your experience –  helping us respond to your individual needs
  • Improve our website – through feedback you provide
  • Improve customer service – allowing us to effectively respond to your requests
  • Process transactions
  • Send periodic emails as needed to send you information and updates on your order

Your information, both public and private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent other than for the express purpose of delivering the purchased products or services you request.
If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe information at the bottom of each email you receive.
We use a variety of security measures to maintain the safety of your personal information.

Use of Cookies
Cookies are small files that a site or its service provider transfers to your computer hard drive through your web browser if you allow them. These files enable the sites or service provider systems to recognize your browser and capture and remember certain information.
We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction. We use this information to provide better site experiences and tools in the future.  We may contract with third-party service providers to assist us in better understanding our site visitors.  These service providers are not permitted to use the information we collect except to help us conduct and improve our business.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.  This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.  However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links
We may occasionally, at our discretion, include or offer third party products or services on our website.  These third party sites have separate and independent privacy policies.  We therefore have no responsibility or liability for the content and activities of those linked sites. We do, however, seek to protect the integrity of our site and welcome any feedback about those sites.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.  By using our site, you consent to our online privacy policy.

Our unique wood products are made to order and although we typically ship our products with in 1-2 weeks at particular times of the year these products may take 4-6 weeks to ship. Due to the distinctive character of our wood products there are no two pieces that are the same. Pictures on this site are representative of the products that you will receive. There are properties that are unique to log furniture that you should know about before purchasing. Our furniture is made from small diameter logs. Because we use the whole tree in our log beds, furniture and mantles, the logs may have cracks or checks. This is a natural phenomenon that is part of the drying process of logs. As our logs are dried for use in furniture, the wood shrinks in length, width and radially around the heart of the tree. As tension develops in the wood due to shrinkage, the log splits to relieve tension. These splits or cracks are known as “checks” in the log and are visible in many of the posts, spindles and rails. All logs that contain the heart of the tree will develop these lengthwise cracks or checks and the check will not go deeper than the heart. Consequently, the structural integrity of the log is compromised very little. The checks are natural and are part of the beauty, uniqueness and character of log furniture.

Disclaimer and Limitation of Liability on Site Content

This site is provided by us on an “as is” basis. Rustic Cabin Shop makes no representations or warranties of any kind, express or implied, as to the operation of this site, the information, content, materials or products, included on this site, to the full extent permissible by applicable law, Rustic Cabin Shop disclaims all warranties, express or implied, including but not limited to, implied warranties of merchant-ability and fitness for a particular purpose. Rustic Cabin Shop will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.